Originally Posted by
shiznit
Customer service, customer service, customer service.... and some more customer service....
However, we need to remember that just because SW is going to be providing the uniforms for the gate and rampers on the south end of C and D, it doesn't mean that the attitudes of the workers wearing those uniforms will change!!!
I agree.
But even if SWA has excellent customer service here in ATL and great advertising, that's not a bad thing. It could be the catalyst for a lot of great change here that we would benefit from. Not to mention, "why can't we get their pay?" There are a lot of savvy people at the GO, I just sometimes think there are some relics that like to push back against them and want to just stay comfortable. You can't do that anymore. At some point you've got to fight from the inside out.
Like I posted on the other website about SWA, go look at Chicago-Vegas. SWA tickets are cheaper than ours (connecting) and Uniteds but only by $100ish bucks. Spirit and Allegiant come in at half their price and that's not with more fees pending. Just half. That low hanging fruit SWA used to love is starting to get re-picked off by those two carriers.
I think prices and operations and employee relations in and out of ATL will be a headache. This is ATL, it's in a incompetent county.