Originally Posted by
forgot to bid
That's what outsourcing your main product, air transportation, will do to you. This is a outsourcing problem. End it. Bring the planes here or replace them with more mainline jets and hire more pilots.
And then let's go knocking everyone's trash cans over right in front of them and their families - and not even apologize.
Bingo. The product has so big and so outsourced it's terrible. Just a few weeks ago I was helping a lady going DLH-MSP-ATL-EYW. She rode a CRJ200 from DLH to MSP. Then she rode a A320 from MSP to ATL, and then went on to EYW.
Her problem was when she arrived in ATL she was looking for her rollerboard on the jetway. She assumed since she was allowed to gate check it from DLH that she could do the same from MSP. Now she is ATL with 1 hour until her flight to EYW. Why didn't the agent in MSP find out whose bag it was so he/she could check it to the final destination rather then assume the final destination was ATL?
To make things even more confusing DAL allows customers to planeside claim bags while flying on CRJ100/200/700/900's but not while flying on E170/175's. How is that not confusing to a passenger? It's not a seamless product for the customer, and it's embarassing. It's managements fault because they don't keep things the same for everyone, and the customers suffer.
I'm not knocking RJ drivers either, I'm knocking the crappy policies that our management have put in place.