Originally Posted by
johnso29
Bingo. The product has so big and so outsourced it's terrible. Just a few weeks ago I was helping a lady going DLH-MSP-ATL-EYW. She rode a CRJ200 from DLH to MSP. Then she rode a A320 from MSP to ATL, and then went on to EYW.
Her problem was when she arrived in ATL she was looking for her rollerboard on the jetway. She assumed since she was allowed to gate check it from DLH that she could do the same from MSP. Now she is ATL with 1 hour until her flight to EYW. Why didn't the agent in MSP find out whose bag it was so he/she could check it to the final destination rather then assume the final destination was ATL?
To make things even more confusing DAL allows customers to planeside claim bags while flying on CRJ100/200/700/900's but not while flying on E170/175's. How is that not confusing to a passenger? It's not a seamless product for the customer, and it's embarassing. It's managements fault because they don't keep things the same for everyone, and the customers suffer.
I'm not knocking RJ drivers either, I'm knocking the crappy policies that our management have put in place.
And to pile on, was in DTW this week and the agent, who was already waaay behind the power curve was telling the pax that DAL has instituted a new policy that says you can't gate check (pink tag) a bag on a commuter if it won't fit into the size-wise container. He then went onto check every single bag and gate check them, all while taking a huge delay that didn't need to be taken.
Now I don't know if we really have started this policy, but on the last flight of the day to an outstation, is this really necessary. Luckily I was not in uniform and was able to hide from the very angry passengers who complained bitterly not about the DCI carrier or the gate agent, but about Delta!