Originally Posted by
shoelu
"Travelers, especially business travelers, are not happy with their airlines and baggage fees are triggering their ire, finds an annual, much-watched consumer survey."
"Business travelers gave airlines an even lower average satisfaction score of 61 out of 100 (if consumers were teachers, that’s an 'F' grade)." I don't write this stuff. Apparently they disagree with your statement. I thought 61% was a D, but that's a whole different argument.
So, where from is your quoted "annual,
much-watched(LOL) consumer survey of business travelers?" Keep in mind that this is the same survey that also quoted "Southwest is also the only major airline that remains profitable." This is apparently a biased survey based on a single quarter, otherwise they would have included DLs rather large profit during year 2010.
Ask those sitting in F if they are generally happy with their experience and if they would switch to a non-bag fee airline such as southwest. You may be surprised.
Try to remember the validity of surveys and what they really try to capture and who they are trying to impress.