Originally Posted by
SparKen
Which course of action would cause the water to get hotter for TG???
A. A PAYING customer was going to send yet another letter to the company complaining about their experience.
or
B. A PAYING customer is escorted off the airplane due to a 'security risk' and the ensuing publicity from the incident.
I was going to say the same thing... the negative publicity for yourself and your company far outweighs the handful of people you p'd off by being a prck. Personally if were in charge, they'd be looking for a new job today.