Originally Posted by Pineapple Guy

I absolutely agree that outsourcing was one of the major factors contributing to DAL's bankruptcy, but perhaps not for the financial reason you mention. I suspect it likely saved DAL dollars, by paying employees, contractors, and everyone else involved peanuts.

But as my Daddy always said, "you get what you pay for".

When DAL started (and continues to this day) to label and sell the inferior product that every small jet operator provides as a DAL product, they cashed in on the DAL reputation that took a generation to build. That method worked..... until it didn't.

And now, the reverse is true. Delta has a horrible reputation among the flying public. Customer complaints are rampant. On a personal note, the vast majority of complaints I hear from friends, neighbors, or even strangers, when they complain about their last trip on "Delta", I come to find out they never actually flew on Delta. If we don't fix THAT problem, and I see no indication management has any intentions of it, you and I are liable to wind up back in BK.