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Old 07-11-2011 | 07:52 AM
  #70521  
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80ktsClamp
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Joined: Oct 2006
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From: Poodle Whisperer
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Originally Posted by hoserpilot
Oh great. Clark Howard is back to his Delta bashing and Southwest loving again. Today he pointed out our last place customer satisfaction rating from some recent survey. He had a huge smile when he glowingly stated the number one carrier was southwest. I thought he was going to make happypants juice on live tv!! He then stated how you can get so much more on a low cost carrier than a legacy. Really? How are those first class seats treating ya hater boy. Delta must have really ****ed in this guys cheerios in the past for him to always bash us.

(In no way is this a Southwest bash, just a Clark Howard bash)
Once again, that customer satisfaction is a direct correlation to poor control of outsourcing on our part. Time to sunset those agreements. Our managers don't care since they won't be here and are just looking for short term gains, but we should be keenly interested as this is the future of our careers continuing to be squandered.