Originally Posted by
hoserpilot
Oh great. Clark Howard is back to his Delta bashing and Southwest loving again. Today he pointed out our last place customer satisfaction rating from some recent survey. He had a huge smile when he glowingly stated the number one carrier was southwest. I thought he was going to make happypants juice on live tv!! He then stated how you can get so much more on a low cost carrier than a legacy. Really? How are those first class seats treating ya hater boy. Delta must have really ****ed in this guys cheerios in the past for him to always bash us.
(In no way is this a Southwest bash, just a Clark Howard bash)
I find him very annoying. He is the type of person nobody really wants to do business with because he has no loyalty. His relationship with you and everything in his life revolves around the dollar. And no matter how well you treat him or how well your product is, if he feels that he paid too much, then he's going to bad mouth you. Very sad.
On the bright side, the Bureau of Transportation Statistics for May shows Delta improving the on-time arrival performance and lowering customer complaints. Perhaps the changes they made are slowly starting to pay off? Southwest is trending the opposite direction as they grow.
There's a lot of statistics going on in these numbers and you can always make the numbers say what you want. However, I find it interesting that you are more than 2.5 times likely to be bumped on a Southwest jet, but DAL receives twice as many oversales/bumped complaints.