Originally Posted by
poostain
No kidding! and its not just rj's....pulled into dfw the other night 30 min late cuz of mx out of atl. We landed right behind Alaska, they drove right up to the gate but ops told us we (fully loaded 757) would have to wait for a while becuse they were short staffed. We ended up waiting 30 mins and the pax were ****ed! the ops guy told us that his boss said it doesnt matter whats happening at delta the alaska contract always takes priority. By the way these are DELTA employees!
So much for taking care of OUR cutomers.
Poo, same thing happens frequently at SNA. We land and wait while an Alaska jet lands behind so that they get the gate. Then, we wait until another Alaska pushes so that we can finally have a gate. Pax get PO'ed and rightly so. We might make money but what are we losing in terms of customer satisfaction?