We have nice people by and large at gates. Although I have a beef with the one who closed the door 10 early a few weeks ago on an ATL-BNA run and stranded my dad and others for another six hours despite having 12 open seats on the flight. But last night, I got yelled at by 4 passengers about the attitude of our ### agents. I have no idea what happened to them but I was none impressed when the paperwork hadn't been printed on a flight that arrived 4 hours late and at the top of the gate house I watched agents struggle to find a cheat sheet to help them print off the paperwork. ?!? Flight was late again. And these weren't young new agents, they were just refusing to change.

We need to offend those who refuse to participate and we need those who are trying to be given the assets they need. These people are fighting WWIII with muskets, they deserve better.

One of the things I noticed between Delta and Continental for years now is the attitude towards the non-pilot group to the pilots. Pilots are respected here, not at CAL. You may think I'm crazy but trust me, I've seen very bad stuff in the CAL system. To me the Delta pilots have put their feet down on a lot of matters and you could see it, which is great. The idea that this is our airline for the long haul and we must protect it is a great idea.

Now the pilot who thinks the enlisted class should snap to and salute and read his mind, different story.