Originally Posted by forgot to bid

We have nice people by and large at gates. Although one closed the door a few weeks ago 10 early and left 12 open seats and stranded my dad and others for six hours in ATL that had all been waiting at the gate. The attitude has to go. I got yelled at by 4 passengers last night about the attitude of ### agents. I have no idea what happened to them but I was none impressed when the paperwork hadn't been printed on a flight that arrived 4 hours late and at the top of the gate house I watched agents struggle to find a cheat sheet to help them print off the paperwork. ?!? Flight was late again. And these weren't young new agents, they were just refusing to change.

Assets. These people are fighting a WWIII with muskets.

One of the things I noticed between Delta and Continental not only when I got here but back when I commuted out of ATL to EWR for Coex and that was that you could tell agents and operations respected pilots at Delta. Not CAL. The Delta pilots had put their feet down on a lot of matters and you could see it.

Now sure we have pilots that really need to keep their feet to themselves as they're seemingly shocked to find the enlisted class doesn't stand at attention and read their minds, but by and large, the idea that this is our airline for the long haul and we must protect it is a great idea.