Originally Posted by
FlyZ
Coming in an uncomfortably close second in the ranking, which compiled thousands of separate surveys, is the second-busiest carrier at Port Columbus International Airport: Delta Air Lines Inc.(NYSE
AL), slammed for its tacked-on fees.
^^^^^^^^
Whew, a utility company edged us out for most hated company in America. I'm sure our size helped us beat the other legacies (who were mostly on the list). But somehow SWA, with their complete lack of outsourcing, didn't even show up. Huh.
We're big oil. It's fun to hate us even when it's not deserved but especially when it is. Outsourcing, thin staffing and what have you is not going to help and every IROPS reminds you of that.
We could and should do better. And one thing i keep thinking about and it'll probably get me redlighted off the DALS train here, but, we should've rebranded this entire airline during the merger.
Rename it something other than NWA and DAL. The people who loved us knew where we were, the people who hated us are likely the same people that hit the brakes approaching the airport as they try to read the signs and go into mass confusion and they'd probably think we were some new startup venture.
America likes startups. They hate big [name industry].