The people who create these Daily updates sure can get creative in spinning something the company does. First you think you are going to get good news but instead the customer gets another "change we think you'll like." Unbelievable. Enough with the euphemisms and spin: "We're charging you more because we can" would seem to work.

Another example of the company finding ways to cover the contract they are going to have to pay us. (Sorry, had to say it because I can't resist.)

"Options" and "value"? Seriously? It's bad enough we charge for a first bag, but if the bag is NOT heavy what complexity or extra handling is there to warrant a $70 second-bag fee vs. a $25 first-bag fee? A customer checks two bags of 40 pounds what justifies one being moved around the system for $45 more? The $25 fee is supposed to take into account the fuel costs to carry that bag in the first place. "Ripoff" would be more appropriate than "value" in my opinion.

We introduce new international baggage options for customers
We are introducing new international baggage policies for first and second checked bags, effective for tickets purchased on or after July 15 for travel beginning Aug. 15.


We have introduced a $25 bag service fee between the U.S./Canada/Puerto Rico/Virgin Islands and the Caribbean, which aligns the policy with current North America travel for the first checked bag fee. We will introduce a second checked-bag service fee of $70 between the U.S./Canada/Puerto Rico/Virgin Islands and Asia (except Hong Kong and Japan), Australia, New Zealand, Micronesia, Israel and the Middle East.
This introduction follows the industry trend of providing more options to travelers, so they may customize their travel experience by paying only for those products and services that they want and value. It also ensures that other customers who are not using those services are not subsidizing those who do.


“The simplified fee structure and the introduction of these fees are both geared toward providing customers greater clarity and choice,” said Exec. VP and Chief Revenue Officer Jim Compton. “Checked baggage is a valuable service with a complex structure in place to get a bag from point A to point B. This is an additional service to customers who travel with checked bags, and we think customers value it.”


The service fee will not apply to elite customers, customers in first and business class, or U.S. military personnel and their families traveling on official orders. The service fee also will not apply to U.S. customers with eligible CO credit cards.