Thread: Nonrev behavior
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Old 08-02-2011 | 05:56 AM
  #11  
Max Glide
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Originally Posted by Flywife
Agree with Rick. When my husband I had non-rev benefits, we put up with some pretty crappy treatment by an FA once; we never said a word; assumed the girl was having a bad day, was mistreated by another passenter or something. Benefits were something we were eternally grateful for.
I disagree!

You should be treaded nicely even if you are on a non-rev travel!

You should have reported that Flight Attendant. I did!

We were treated poorly by the gate agent and then during the flight, Flight Attendant had the guts to put us down for non-rev traveling. She even told us if it weren’t for us, she wouldn’t have to serve the last row…yes, we were in the last row. I told her she was being rude and I intend to contact her supervisor. I did…to the NYC based Delta supervisor

We received a nice letter in return thanking me for reporting and that the appropriate action has been taken. I got the same letter from ATL Delta CSR Supervisor.

Never let any airline employee (or employee of any business) get away with being rude. We have few FAs, Gate Agents, and even pilots who are rude. You wouldn’t believe when we talk to their supervisors how many have ‘thick’ files. If you don’t take any action, you’re part of the system that helps exacerbate this issue in the Service Industry.

Also, about the original post, I agree with ‘rickair7777: I would treat non-rev like I would treat fare-paying passengers!

Once someone is at the gate or in the plane, we should show professionalism and treat everyone equally. IT’S NOT FLIGHT ATTENDANTS OR PILOTS CALL TO TREAT THEM DIFFERENTLY!
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