eaglefly - perhaps, but they also didn't expect to order aircraft from Boeing AND Airbus, which might have really complicated some of the issues they're dealing with.

I wouldn't give them too much credit for knowing "exactly" what they're doing all the time. In any organization outside events, or decisions higher up the food chain, force the folks lower down the list to scramble.

CA Hale made it obvious that they're scrambling to get organized for the a/c deliveries, especially implemented a new fleet with 17 months lead time. He said some events got pushed up by a year. They can't respond to that within a matter of weeks.