Very well said.

The other day I was flying EWR to SLC. We had three Diamond level Medallion frequent fliers sitting in first class that had ordered Kosher meals ahead of time. Our caterers delivered one. The F/C flight attendant called catering almost an hour prior to departure to get the missing meals. They brought three Kosher coach snacks. When called again they claimed they didn't have any first class Kosher meals.

The pax were connecting to TWF (Twin Falls, ID) on SkyPest.

Delta's response was to give them meal vouchers for SLC. So where is one supposed to find a Kosher meal in the SLC airport?

One of them was pi**ed. He told the flight attendant (very sharp,BTW) they flew this route more than once a month and the Kosher meals were frequently screwed up.

My impression is that as pilots we are held (by Delta) to a very high standard of performance but they tolerate almost anything from their suppliers... as long as they are the low bidder.

PLEASE correct me if I'm wrong (and provide examples).