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Old 08-23-2011 | 11:45 AM
  #74121  
gloopy
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Originally Posted by Surprise
Just thinking here, but isn't Alaska very highly rated when it comes to customer satisfaction? And they only fly 737s, right?

I admit, though, that I'm only on the Junior Varsity Delta Connection team, so what do I know?
Yeah even though the 320 clearly dominates the 737/757 for pax comfort all other things being equal you can still make any of our planes "award winning" by improving the comfort.

Even the 320's maximum certified config is I think 180, and 150 for the 319. All coach of course, but I think that is with something like 28 inches of pitch. European LCC style 40 and 8's to be sure, but even our worst 73/75 coach configs are better than that.

You can do a lot with better seats. Some new gen stuff actually looks pretty impressive. Who knows if we will get those though. IFE also helps. A lot, especially if its good IFE. And good customer service is crucial. Attitude, on time yet with the big picture in mind, bags get there when you do, food options (even if they must be purchased they still need to be good), etc. In all of those areas above, we have a LOT of work to do.

If we don't achieve all of that by the time this thing is flying our pax with our pilots at the controls, and even if we do, we may need to take out a row to give it some breathing room. Or at least create an enhanced coach section and let Clark Howard penny fare trolls get what they pay for. But we still have to come up with a way to win in coach, not just HVC's (more work in that area too though).

Last edited by gloopy; 08-23-2011 at 11:57 AM.