As long as you answer while wearing your hat, our brand image will be preserved.

Recently I was asked if a four striper sporting spiky hair, wrinkly shirt, Doc Maartens, wide utility belt, no hat, no wings and no name tag was a "pilot." I responded, "I'm not sure." The one fact I am sure of, his airline is growing faster than mine and the airplane he commands has "my brand" on its fuselage.

Just curious, are frosted tips out of style? Haven't seen those on a Mesaba or SkyWest crew in a year.