We have cancelled just north of a s#it-ton of flights in the last three days because of (and this is no exaggeration) the COMPLETE ineptitude of our "new and improved" offices in ATL.
The useless switch to a new scheduling and pay system not set up for our operational and contract parameters, combined with nearly tripling the demand on a scheduling dept all possessing "Atlanta-tude" has us in COMPLETE melt down right now.
Scheduling is canceling stuff for lack of crew with the crew and pax ON BOARD THE FREAKING AIRPLANE. They are HANGING UP on our crew members When we call to tell them we are there! The Crew trackers that are some of the best employees we have, and have held this place together in bad weather events, are being told that they "are just a crew tracker and need to stop bothering us" from these morons. When we call to PICK UP an uncovered flight to help out, we are denied "because we are in swap".
It's embarrassing, and if it wasn't all of our jobs on the line, would be funny.
Man... If this is what you guys at ASA have been dealing with, we're sorry.



Oh... And it HASN'T EVEN FREAKING SNOWED YET!!!! This is all from a 45 min TS in IAH and some delays in EWR...
If this doesn't get corrected NOW, we are in DEEP shiza in 6 weeks when winter ops starts picking up.