Originally Posted by
j3tdr1v3r
We have cancelled just north of a s#it-ton of flights in the last three days because of (and this is no exaggeration) the COMPLETE ineptitude of our "new and improved" offices in ATL.
The useless switch to a new scheduling and pay system not set up for our operational and contract parameters, combined with nearly tripling the demand on a scheduling dept all possessing "Atlanta-tude" has us in COMPLETE melt down right now.
Scheduling is canceling stuff for lack of crew with the crew and pax ON BOARD THE FREAKING AIRPLANE. They are HANGING UP on our crew members When we call to tell them we are there! The Crew trackers that are some of the best employees we have, and have held this place together in bad weather events, are being told that they "are just a crew tracker and need to stop bothering us" from these morons. When we call to PICK UP an uncovered flight to help out, we are denied "because we are in swap".
It's embarrassing, and if it wasn't all of our jobs on the line, would be funny.
Man... If this is what you guys at ASA have been dealing with, we're sorry.
Oh... And it HASN'T EVEN FREAKING SNOWED YET!!!! This is all from a 45 min TS in IAH and some delays in EWR...
If this doesn't get corrected NOW, we are in DEEP shiza in 6 weeks when winter ops starts picking up.
I've been off for a few days and removed from the current meltdown (thank GAWD). I kept seeing all the messages about SWAP and red flag and all that BS and kept wondering what all the hub bub was about. Then I saw the "operational challenges" myMessage (after opening an email to open ourASA to open myMessages to download and open a PDF
). Is this REALLY what's been behind all that?! I mean, I know the SOCC/OCC situation hasn't been smooth but gebus! I don't recall seeing "wholesale management ineptitude" listed as one of the "operational challenges" but maybe it should be if this is how things operate when weather in the hubs is decent and staffing levels are coming up.
Those goons in ATL have run an airline before, right?! I don't know about y'all, but it's starting to feel like ASA was a fruit picking company that bought an airline and now doesn't have a clue how to make it all work!