United rated 2nd best after Delta in Business Travel News survey - Denver Business Journal


United rated 2nd best after Delta in Business Travel News survey
Date: Monday, October 10, 2011, 4:51pm MDT

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United Airlines* * , the No. 1 carrier at Denver International Airport, finished a close second to Delta Air Lines* * out of the nation’s five largest airlines in the latest annual survey of corporate travel buyers by Business Travel News.
Asked to rate the five airlines in 10 service-delivery categories, the 406 travel buyers surveyed rated Delta an overall 3.14 and United a 3.12 on a scale of one to five, with one meaning poor and five meaning excellent.
United scored highest among the five airlines in three of the 10 categories: flexibility in negotiating services and amenities, distribution channels, and quality of customer service.
The other rated airlines were US Airways* * (3.07 overall), American Airlines* * (2.94) and Southwest Airlines* * (2.90).
Southwest is DIA’s No. 2 carrier. Delta, US Airways and American each have 4 percent or less of the DIA domestic market share, according to airport data.
Scores for United included Continental Airlines* * , which is merging with United; scores for Southwest included AirTran Airways.