(1) Getting EWR off the list of NYC airports might be worth a comment on the contract survey. Make C.S. figure out how to get you across the river.

(2) As a shrinking, stagnating, outsourcing airline there are just some things that result in asking the magic 8 ball, "is that worth it" ?

Noted that loyalty is reciprocated. Hey, maybe management would have better luck getting one of their preferred operators for "Delta" flying to cover that trip.