This is of course correct. My point is: how are these totally different strategies working out? DAL has poorer customer satisfaction ratings and has spent billions in outsourcing strategies that have been a total loss of said billions. All of this due to a strategy of always choosing DAL pilots last. SWA is the darling of the industry and customers by not spending billions on failed outsourcing strategies and only choosing their own pilots to care for their brand.

This is why our demand of the SWAPA contract is so critically important. The exclusive scope language would force our management to move away from their utterly failed strategy that has cost us billions. Our management is too stubbornly proud to ever admit it, so we simply have to do this for their own good. Your brand must never be entrusted to others. That's a recipe for certain failure.

Carl