Originally Posted by
contrails
In slight defense of those involved who are strangers to me, you've got a crappy door design and one single flight attendant on the airplane who is in the cockpit.
What were the alternatives for the captain in the lav?
Honestly, I think kicking the door open or having a passenger kick the door in would have sufficed. Not sure how this needed to become a national incident, but hey that's just me.
It's still an embarrassiment to DAL, but like Carl said that's what you get when you outsource your product.