Exactly. The Amercan flying public view air travel as a right not a service. Ive heard my buddy complain over a $400 RT from Seattle to Boston. I tell people, when they buy a ticket and complain over the fare, that they essentially got the ticket for free. We are moving thousands of people at 80% the speed of sound, 7 miles above the earthen soil, with all their worthless junk, bring them to where we promised to drop them off, safely and mostly within an hour of when we said they'd be there. I was hoping the article would bring up how the woman almost ended up on a CommuteAir flight where the combined hourly wage for her flight crew was less than what she paid for lunch at the Denver Airport.