When you buy these tickets, you know before you click the go button what you are paying for. If you want to only fly us airways, call an agent and work it out with them. OR just look at the ticket before you press buy. To use your example, you ask the server for a coke, she says well a coke is $50. But I can give you a pepsi for $45. Well most people will say, wow, 5 dollars less for a pepsi. I will take it. Who cares if that "Pepsi" makes me have a 5 hour sit in Minot North Dakota. I still get a soda, and its $5 less.

We don't know the full story about the failure to contact. My experience with US Airways, when a flight on my itinerary cancels I get a text message, or a phone call, or an email. Pretty quickly in fact. Did the person who booked the flight, put in there correct contact info? Did she answer her phone when they called, did she have her spam filter set up wrong on her email? Who knows.... But as dynamic a system as every airlines reservation systems are they generally do a very good job. Occasionally they do make mistakes, but that doesn't mean they are getting away with something that deserves top billing on a national news site.

Last week at Taco Bell: The soda machine ran out of carbonated water!!!! MORE ON THIS STORY SOON!

This isn't news, this is an example of one person, upset because of an isolated event.

Its not reporting...