About 20% of the time in the ATL they are not working. Last week, after I came in from Joburg, I went to get on my 07:45am commute to MCO, which was a 767-300. It had been "oversold" but we left with 70, yes SEVENTY open seats (and I sat in F/C, first time in about a year) because...drum roll please...the Computers were down in Customs (including the Global Entry) and the 70 customers were Stuck in Customs.

Gotta love the World Port.

"Delta, We're not happy until You're not happy!"

and of course; D.oesn't E.ver L.eave T.he A.tlanta.