Originally Posted by OccupyRestSeat

I'm constantly amazed by how much mileage Delta gets just through talk. "We are a world class airline..." blah, blah, blah. And even more amazed by how many of us start believing it after we've heard it enough. Actions speak louder than words. I can't figure out where Delta is the "industry leader" in anything (other than pilot skill, of course). Not in pay (other than the CEO), not in customer service, and certainly not in IT.

So when some guy in 15C has more actionable, real-time weather information than I do, and Bubba the Dispatcher can't be bothered to look up from his 1980s NASCAR reruns to answer my request for weather info, it's a bit ridiculous. We've had the capabillity to get real-time data up front for a couple of years, but we're still lagging.

I'd just like to see Mama D put its money where its mouth is and get out in front on something...anything. As far as I can tell, I'm not sure how Delta is in any position to lure top-quality pilots in the next boom with a complete inability to lead the industry.