[Southwest said it made a major push to improve its on-time reliability in the second half of 2011. This year, baggage gets a major SWAT team improvement effort, said Greg Wells, senior vice president of operations. Currently, the carrier is studying use of hand-held scanners to improve accuracy in routing bags.]quote

Wow, I first saw NWA using the scanners fifteen years ago, not sure about Delta, but this is a phenomenal performance by by Delta Air Lines to merge, consolidate, and LEAD in less than three years. Pat on the back everyone! Resume the sacrifice, Pilots.