Originally Posted by
johnso29
Southwest Airlines, the only major airline that doesn't charge fees to check two pieces of luggage, had the second-worst rate of mishandled bags, better than only American. Bags fly free, but they don't always get there. Excluding AirTran Airways, which Southwest acquired in May, Southwest would have been the industry's worst at baggage handling. In addition to added volume, Southwest's baggage operation has struggled with complexity of connecting lots of different flights in lots of different cities.
Still, Southwest customers aren't complaining. The airline had the fewest complaints per passenger, according to DOT stats.
LOL! That is epic! Flagrant irony on the bags, 15 yard penalty, repeat third down.
And talk about perception being reality. Looks like their pax are drinking the kool aid too...for now.
The funny thing is getting AirTran made their bag numbers significantly better...and they charge for bags! Bwahahahahahahahahahahahahaha!!!!!!