Originally Posted by
nightice
Yes, if your parents can't make the trip, there is a "refund" button in TravelNet that makes the refund quick, easy and painless. My parents were told by a mainline agent that regional parents don't have to pay anymore but their card was charged anyways so guess it wasn't so. Traveling date of travel on S4 is tough to get out and buddy pass riders getting the last seat makes it worse.
I'll add to that. Not sure what airline the OP flies for, but at least at Pinnacle with our crappy benefits parents travel with the DOH for standby priority as the date of travel, so basically dead last. Hope they aren't trying to get anywhere important quickly, cause that ain't gonna happen.