Thread: How the PAX see the merger...
View Single Post
Old 03-25-2012, 07:35 AM
  #1  
chuckyt1
Gets Weekends Off
 
Joined APC: Dec 2007
Position: Fero's
Posts: 472
Default How the PAX see the merger...
United Airlines Should Be Ashamed at How Their Switchover to Continental Systems Has Failed Fliers : Enterprise Irregulars

All in all, United’s changeover to Continental’s system has proved an absolute disaster aside from the employees who have represented the airline so well — in front of customers faced with challenge after challenge. Yet even smiles and empathy will not go far enough. In part because one upgrade did not clear as it should have for a refundable ticket, one member of our team took matters into his own hands and simply walked over to a Southwest gate for an alternative flight and canceled his United ticket. I suspect we’ll all be doing this more often unless United fixes things quickly and makes amends for all the time its most profitable customers have wasted simply trying to get from Point A to Point B in the same manner that they used to.
chuckyt1 is offline  
Reply