After 9 years of bankruptcy wages and treatment, does anyone have any feelings towards the passengers? When a company negotiator says "what's the rush" in negotiating a JCBA, why should I spend any emotional capital on the angst of the people sitting behind me?
Nine years of telling my family no has pretty much sucked the "happy pilot" out of me. My compassion meter is pegged once I leave home for the airport.
The only effort I will expend is flying the passengers safely from A to B. In that regard, I treat the passengers like they are my family.