Originally Posted by EWRflyr

I had a DH the other day and during my stroll towards the back for a lav break and stretch I ended up talking with a 1K Status passenger. He was seated in the last row by the lav because the agent told him the plane had no E+ on board (it did). He said that was just one of the many things he'd have to write another e-mail about or making another phone call over. A very nice business guy, not someone complaining just to complain. He said he understands that the crews pretty much have no control over what's been going on, but then added: "I liked the United system. I liked the Continental system. Both systems were great by themselves. I do not like the 'new' system at all and the airline is going to start losing customers very quickly as this is no way to treat regular customers, let alone the premium fliers." I wish I had gotten his name for a chance at a Q&A exchange with Smisek to see how he wanted to handle that question.