The SWA IT guy's cat at this very moment:



Seriously, SWA is a corporation of 37,000 people. That means they have no full time IT people. According to some corporate law out there you have to have 50,000+ to have an in house IT department and then you're only allowed to have 1 per 50,000 employees. I'm sure a ticket was submitted to fix the reservations IT issues but there was nobody to accept except some poor kid whose dad works there and he's no longer excited to do all this IT work. His first lesson in the IT world is nobody wants to hire IT people.

So there's your IT problem, U.S. corporate law.