I have never flown on Southwest. Is that normal? Yikes. They definitely aren't catering to the business traveler. I don't know who they are trying to attract with that rendition. Howling dogs come to mind....I was actually waiting for the hecklers.

As far as DL IT, I think they have come a long way since pre-merger. It is sad we codeshare with ease, however IT alone couldn't achieve success in our merger without all departments. Everyone did a great job, most especially flight ops.