Originally Posted by shoelu

I guess indeed it is all relative. We are definitely not by any stretch of the imagination leading the pack, but considering the fact that we do not charge for checked baggage you have to agree we probably carry more checked bags per passenger as compared to carry ons versus airlines that charge for checked bags.

Analyzing Data about Lost Baggage: It’s All Relative (Frequency) Monday, August 29, 2011 by Patrick Runkel

Notice the larger airlines now fare much better. For example, US Airways was in the bottom 5 for mishandled baggage based solely on frequency counts (top chart). But taking into account passenger volume (bottom chart) it’s now in the top 5, with one of the lowest rates of mishandled baggage for the month.You might think it’s an obvious point, yet misleading charts of frequency counts are very common in newspapers and magazines, especially in the ubiquitous “top 10” and “top 5” lists.