My Tool of the Day and Month
The woman screaming at the gate agent in Key West because she waited for the very last flight from EYW to MIA for a JFK connection. When our lovely ATR had a maintenance issue they had to send another down and this woman was screaming how she is now going to miss her wedding. Who waits for the last flight the day before their wedding?
Then she went ballistic again when every single airline from MIA, FLL, TPA, MCO, and Jax all had oversold flights and there were no seats available.
I really don't know how the gate agent put up with it. I had leave for fear of laughing too hard.