Originally Posted by
supersix-4
Many of the UA gate agents still have problems figuring out how to use the computer system.. If they spell your name wrong or put the wrong airline code in, they just give up and say I cant get cass to work or the lazy ones tell you that you should have listed online..
If the crew knows you are there, your chances go up exponentially..
+1
As an employee I was recently almost screwed by the new reservations system, and an overworked gate agent who wouldn't take the time to troubleshoot why I was not appearing on the JS list. Fortunately I was
able to speak with the CA, otherwise I would have been left behind, and I work for this fine outfit !