Originally Posted by
rahc
I have a 2 year old luggage works bag and it's already shot. Commuting on DCI and placing a pink tag on it is like a death sentence to the bag. The bag shows clear signs of abuse.
Anyone have any luck on getting reimbursed for the repairs? I'm getting sick of pouring money into an already expensive bag.
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We're entitled to repairs just like paying customers. My bag got trashed and I asked the question at the luggage counter. I filled out a report and sent my bag in for repairs. The bad news-there is something like a 48 hour limit to report it and you're going to be without your bag for a couple weeks.
DR