They also raised the fees for pre-paying for carry-on bags online and at the kiosk. Was that also to change behavior and get people to pay for their carry-ons ahead of time online or at the kiosk?
Right! so people stop showing up with oversized bags and unpaid items accompany with comments like, (they said it was ok), lawn furniture (the ticket counter lady said that it was fine), etc. Still cheaper to paid online or at the counter.