Originally Posted by
Timbo
How about is she instead walks up to the SW counter and says, "Hi, I'm rather large and I won't fit in a single seat, so I'll need to buy two please..."
Oh...but then she wouldn't get the second seat, FREE, would she?
That's what this is really about.
Well if I were a large person and paid for two seats, then saw other people not paying and being large and sitting in one seat I would become frustrated that I paid for two seats. I might try only buying one seat, and might get away with it for some time. Then I might an agent who seems to just not like fat people, and in front of 140 people say oh your too fat you have to buy a second seat. Keep in mind if you did not buy one in advance and the flight is full you can not go.
I am just playing devils advocate, but I am not convinced she had good intent and came into it with a desire to play by the rules, just to get burned by inconsistency.