Originally Posted by rickt86

Well if I were a large person and paid for two seats, then saw other people not paying and being large and sitting in one seat I would become frustrated that I paid for two seats. I might try only buying one seat, and might get away with it for some time. Then I might an agent who seems to just not like fat people, and in front of 140 people say oh your too fat you have to buy a second seat. Keep in mind if you did not buy one in advance and the flight is full you can not go.

I am just playing devils advocate, but I am not convinced she had good intent and came into it with a desire to play by the rules, just to get burned by inconsistency.