Welcome to Philly, and "the kid's terminal"
All of terminal F is Piedmont ground handling and gate agents, and all of the Piedmont aircraft fly out of those gates, so you would thing they would have their highest caliber gate agents working there. (snicker)
All I can say is that is how Philly F rolls. Screw customer service, you're making me late for my break.
I wouldn't blame it all on piedmont, piedmont runs a good portion of clt and many other stations and do a decent job of it. PHL is not exactly the gem of the northeast, it's hard to get good help,but what do you expect to attract when you're paying $8/hour.