Originally Posted by
JamesNoBrakes
I was complaining about how they handle those with the passengers. It seems like some of those posts are justifying treating passengers like cr@p and not doing the right things. I'm not talking about magically having the aircraft always working, I'm talking about taking care of the customers, reassuring them, apologizing when necessary, not treating them like cattle when they've been told to "line up" for the 3rd time in a row.
Most of our Customer Service people are pretty good. Did you ever think that maybe they were having a really crappy night, much like you? I'm sure you, me, and millions upon millions of people have had bad days at work before. I've seen some of our CS agents turn a bad situation around with passengers by doing their job incredibly well. I've also seen CS agents not do so hot. This just isn't at GLA, it's everywhere.
It's pretty amazing that you're still torqued off about this whole thing. Maybe you should let us live our lives and you live yours? We'll ask your opinion when we want it.