Sat next to a 1K commuting. Three out of four flights that week on RJs. Reservations being dropped for no reason. Was #1 on FC upgrade list for our flight. When they started calling names hers wasn't there. She went up to gate and they told here she wasn't booked on flight. She handed them here boarding pass, dropped again. Ended up going from exit row, #1 on upgrade list to back of coach.

Switching to Delta.