Originally Posted by
Boomer
From a secret company manual at an unnamed DCI carrier:
In response to Delta's continuing efforts to improve the customer service experience and build on its commitment to its customers, (secret airline's name here) new guidelines concerning passenger comfort restrictions on the aircraft are as follows:- Minimum Lavatory Deferral Standards - No flight may depart with less than one operative lavatory on a flight exceeding 60 minutes without prior coordination and approval from SOCC...
If this is the official Delta edict, then ASA was just following orders.
60mins block or enroute?
I'm sure SOCC approval would take 10 seconds and not a single thought. They care about performance not passengers.