Originally Posted by shiznit

The front line ACS gate agents are not the ones who are "best equipped" to handle refund issues. The training they get these days is minimal at best, so they are minimally useful at best. I highly suggest using the Delta.com refunds link to email/talk to a refund specialist. I have had a couple of issues that needed a fix and they are by far the most educated employees on the subject.

https://www.delta.com/onlinerefunds/refundsHome.do

You can call the 800-221-1212 number to speak with a refund specialist also.

FYI, they get bombarded with p1ssed off people all day long, so being friendly can really make their day.