Originally Posted by
captjns
I nominate the gate American Eagle Gate Agent working flight 4404 today from JFK to RDU. I know you’ve all read or heard the same story before. I get to the gate 10 minutes before departure. She said, “Sorry flight closed.” I said, but I’ve travelled half way round the world and have a wedding to attend in Raleigh this afternoon. I’m on a full fare ticket… not Zed, nor jump seat… full fare customer. She said. “Sorry flight closed.” I asked if she could at least pick up the phone and do demonstrate some customer service. Again she said, “Sorry flight closed.” Yep… I definitely nominate this Gabronie for Tool of the Day.
Great customer service American Airlines… keep it up.
I nominate you. I think in JFK we have fairly good agents. If your a pilot, you should know the door closes 10 minutes prior. Almost every flight someone comes running up after the flight is closed out, they cant reopen all these flights for all the state reasons. Its not just reopening it in sabre, which isnt easy, but they reopen the cabin door which causes OOOI problems since now the flight returned to gate, and the bag door has to open for the roll aboard. A new close out also has to be done. If you show up 7 min before the flight leaves, and they reopen it, I bet it is now late. I am speaking only as me and not at all addressing the opinion of AMR.