Originally Posted by
bcrosier
Sorry, I'm with JNS on this one. More than once I've been late for a connection on a FF ticket, hustled to the gate only to find out the flight is closed, and then watched it sit there for another 15 minutes while they load bags! Unotinental has done that to me at least twice.
Too many agents are only interested in filling squares, not doing what is right for customer service. I can't completely blame them, that comes from above. Doesn't make it any less frustrating.
I definitely agree with JNS as well. This is why I'm all about WN. They may heard us like cattle from time to time but I've seen them go above and beyond many times to help a customer, including myself, whenever possible. That being said I have little sympathy for those who just show up late and expect to argue their way onto a closed flight. I've seen a fair share of people try and do this on almost every airline and they definitely earn their fair share of TOTD badges.